Lowes.com presents your shipping costs during the checkout process. As part of the checkout process, we will provide you with UPS shipping rates as quoted by the UPS Web site. The rates will change depending upon the level of service you have requested as well as the weight of your order. For more details, you may consult the UPS Web site at www.ups.com.

Factory Direct Shipping items are shipped directly from the factory to your home. This service is provided at no extra expense to you and you can expect the same level of service as if the item was shipped from a Lowe's warehouse. This service allows Lowe's to offer even more variety and value to you. Items will be shipped by the factory using their preferred shipping carrier. Shipping of these items cannot be expedited due to a product’s size, weight, or carrier constraints.

If you live within a Lowe's market and the item requested is available at your local Lowe's, you have the option of picking up your order at your local store or having it delivered via Lowe's Home Delivery. Lowe's Home Delivery rates vary depending on how far away you live from the store, but not by delivery weight.

For orders being sent to a P.O. Box or APO/FPO address, shipping rates are based on the weight of your order alone, as Standard shipping (3-7 day delivery) is the only option available for these addresses. Items weighing more than 70 lbs. cannot be shipped this way due to postal regulations. For details, see the table below.

If you decide to return your order, shipping charges are not refundable.

Shipping Service Level Options

We currently offer three service levels for orders fulfilled at our Internet Warehouse: Standard, 2 Business Day, and Next Business Day. Click here for more details.

Shipping Product

Lowes.com offers shipping to all United States addresses including Alaska and Hawaii, APO/FPO, Puerto Rico, Guam, and the U.S. Virgin Islands. Lowes.com cannot currently support international orders.

Note: A surcharge will be added to orders shipped to Alaska, Hawaii and all U.S. Protectorates.

Multiple Shipping Locations

Shipping to More Than One Address

Shipping Restrictions

Shipping restrictions are as follows:

• P.O. Boxes and APO/FPO Addresses are serviced by the United States Postal Service.
  
  
• Due to postal regulations, any order that weighs more than 70 lbs. or exceeds certain dimensions cannot be delivered to P.O. Boxes or APO/FPO addresses.
  
  
• Lowes.com cannot ensure that orders to APO/FPO addresses or to any United States Protectorate will be delivered within the Standard service window of 3 to 7 business days.
  
  
• P.O. Boxes and APO/FPO addresses are offered the Standard service delivery option only.
  
  
• Orders to all united States Protectorates are offered the Standard service option only and incur a $5 surcharge.

Same-Day Shipping

If we receive your order by 12 p.m. EST Monday-Friday, our goal is to have your order picked, packed, and shipped the same day.

Calculating Order Arrival Date

Total delivery time for orders arriving via UPS/USPS is based on order processing time plus shipping time. You can track your package as it makes its way to its final address. When your order has been shipped, you will receive an e-mail shipping confirmation with a tracking or delivery confirmation number. You can check the status of your shipment in the following ways:

• Order processing time is the time needed to pick and pack your order. Our goal is to process your order in less than 24 hours, when received during our normal business week (Monday-Friday).
  
  
• Shipping time is based on the shipping service level option you select.

Example:

It is 8 a.m. EST Thursday and you are placing an order for the perfect tools and accessories for an upcoming project. If you choose the Standard shipping option, your order will arrive by the following Thursday. If you choose the 2 Business Day shipping option, your order will arrive by Monday. If you choose the Next Business Day shipping option, your order will arrive the next day, Friday.

At 2 p.m. EST that same Thursday you realize you need another saw blade, so you decide to place another order. If you choose the Standard shipping option, your order will arrive by Friday of the following week. If you choose the 2 Business Day shipping option, your order will arrive by Tuesday. If you choose the Next Business Day shipping option, your order will arrive on Monday.

Order Tracking and Delivery

If your order is shipped by UPS or USPS, you can track your package as it makes its way to its final address. When your order has been shipped, you will receive an e-mail shipping confirmation with a tracking or delivery confirmation number. You can check the status of your shipment in the following ways:

• Click the link on your shipping confirmation e-mail to track your order via our carriers' Web sites and enter your tracking number.
  
  
• Contact a Lowe's customer service representative at 1-800-890-5932.
  
  
• E-mail us at manager@lowes.com for a status update.

Either way you choose, we will provide you with timely, accurate information about the status of your order. If you should misplace your shipping confirmation e-mail, please contact one of our customer service representatives at 1-800-890-5932 for assistance or e-mail us at manager@lowes.com.

Gift Wrapping

We do not offer this service at this time.

Damaged Merchandise

If your merchandise is damaged when it arrives, please call Lowe's Customer Service at 1-800-890-5932.