1. Finding the Product on Lowes.com

You can enjoy shopping for Special Order merchandise on Lowes.com. These items display with red "Arrives in store" text, indicating how many days from order placement your item will arrive at the store.

Search Lowes.com until you find the item(s) you want. The more information you have about the product (manufacturer, model name, etc.), the easier it will be to locate the product.

2. Making a Purchase on Lowes.com

After you have selected the product you want to order, click the Add to Cart button to place the item in your Shopping Cart. Continue through the checkout process to complete your order.

3. Tracking Orders

You can track your order by clicking www.lowes.com/OrderStatus or click the link at the top of Lowes.com that says Order Status.

4. Receiving Your Items

When your Special Order item(s) arrives at the store, a sales associate will call and let you know your order is available for pick up or delivery. Special Order items require an average of 7 to 14 business days to arrive in store, but this timeframe may vary by product.

Special Order items are ordered according your specifications.

1. Finding the Product In Store

In your local Lowe's, each department has special order merchandise catalogs available. In some departments, the catalogs are on display at red, free-standing kiosks or in red, metal catalog holders placed throughout the department. In other departments, there will be samples of the special order items on display. If you cannot locate a special-order catalog, ask a sales associate in the department to locate one for you. Browse the catalog until you find the item(s) you want.

If you already have information about a product, but find the item is not stocked in the store, ask a sales associate in the relevant department if the product can be ordered. The more information you have about the product (manufacturer, model name, etc.), the easier it will be to locate the item.

2. Making a Purchase In Store

After you have selected the product you want to order, a sales associate will use the store's computer system to determine the price. If you want to make a purchase, the associate will enter the sale into the store's computer. After entering your order, the sales associate will give you an estimate of when your order will arrive at the store.

The sales associate will also take your name and ask your preferred method of contact, either via telephone or e-mail, so you can be notified when the order arrives at the store. If you wish, you can make arrangements for Lowe's to deliver the product to you, or in some cases, items can be shipped directly to your home.

You can continue to shop in the store, and when you are ready to check out, give the cashier your telephone number, and he or she will look up the sale information and ring up the purchase.

3. Tracking Orders

You can track your order by clicking www.lowes.com/OrderStatus or click the link at the top of Lowes.com that says Order Status.

4. Receiving Your Items

When your Special Order item arrives at the store and you selected store pick up, you will receive an auto-notification message to your preferred method of contact, either telephone or e-mail. You can pick the item up yourself or call the store to finalize the arrangements to have it delivered. If you selected store delivery for your Special Order item, a sales associate will call you and let you know your order is available for delivery.