Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.
Returns
You can return these items within 48 hours of purchase:
- Major appliances
- Air conditioners and evaporative coolers
- Paint sprayers
- Portable generators, pressure washers, chainsaws and pole saws
- Utility vehicles, golf carts, go-karts and motorized bikes
You can return these items within 30 days of purchase:
- Liquid paint
- TVs and electronics
- Water heaters
- Most outdoor power equipment
You can return these items within 90 days of purchase:
- Most new, unused merchandise
- Plants not including trees, shrubs and perennials
- CRAFTSMAN® outdoor power equipment
You can return these items within 365 days of purchase:
- Trees, shrubs and perennials
- Purchases made with Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), MyLowe’s Rewards Credit Card (MLRCC) or Lowe’s Business Rewards (LBR)
Return Policy
Lowe’s is committed to partnering with you to achieve your home improvement goals.
If you’re not completely satisfied with your Lowe’s purchase, simply return the merchandise to any Lowe’s store in the US.
Most new, unused merchandise can be refunded or exchanged with receipt within 90 days of the original purchase date, unless noted in our Return Policy Exceptions. Returns with a valid proof of purchase will be exchanged or refunded to the original method of payment, except as set forth by the following:
Purchases made with:
- Check will be refunded as In-Store Credit if within 3 days of purchase; if after 3 days, purchases may be refunded in cash or In-Store Credit as determined by refund verification systems. No refund will be provided if you have an outstanding bad check with Lowe’s as determined by check verification systems.
- Cash and cash equivalent exceeding $1,000 may be refunded by check sent from Lowe’s corporate office.
- Cash, or check if after 3 days, for merchandise fulfilled via Scheduled Delivery that are cancelled or returned via phone or Lowes.com will be refunded via a refund voucher to the email address on the original purchase within 24 hours of processing. The refund voucher is redeemable for cash at any Lowe’s location with photo ID that matches the name on the refund voucher; amounts exceeding $1,000 may be refunded by check sent by mail.
- Gift card, Refund Card, Merchandise Card, In-Store Credit, or through a Lowe’s Branded storefront on a third-party marketplace will be refunded as In-Store Credit.
- Lowe’s Pay are credited back to the financing institution, which will handle the refund process with you directly. Purchases made with Lowe’s Pay cannot be refunded to cash and/or In-Store Credit and do not qualify for Lowe’s credit card Return Policy extensions.
- MyLowe’s Money™ will be refunded to the digital wallet.
- Lowe’s Commercial Account (LCA), MyLowe’s Pro Rewards Credit Card (MLPRC), MyLowe’s Rewards Credit Card (MLRCC), or Lowe’s Business Rewards (LBR) have 365 days from the date of purchase to return the product, unless noted below.
Written copies of Lowe’s Return Policy will be provided upon request.
No Returns Without Proof of Purchase
- Lowe’s does not accept returns without a valid proof of purchase.
- We can attempt to validate your purchase using the following methods: physical or electronic receipt, order number, payment card or digital wallet, phone number, Pro Rewards Account or MyLowe’s Rewards Account.
- We use refund verification systems, which may require a valid picture ID (state driver’s license, state ID card or military ID).
Visit your order history to initiate a return.
Outlet Return Policy
All Sales Are Final
Except for permitted returns, all sales are final and may not be returned. The items for sale in Lowe’s Outlet Locations may have cosmetic damage or have been previously returned. Inspect your items thoroughly prior to purchase. Items eligible for return that were purchased from a Lowe’s Outlet may only be returned to the same Outlet; they may not be returned to a regular Lowe’s retail store or a different Outlet. Items purchased at a regular Lowe’s retail store may not be returned to a Lowe’s Outlet. To receive a refund or in-store credit, you must present a valid proof of purchase with your permitted return.
Permitted Returns
Lowe’s Outlet Locations will only accept returns for major appliances* items with mechanical or electrical damage or defects that deem the appliance non-functional. These items must be returned within 48 hours after taking possession of the item. Lowe’s Outlet Locations will not accept a return if the mechanical or electrical damage occurred after purchase or, if applicable, delivery. Lowe’s Outlet Locations will not accept any other returns, including, but not limited to, returns for cosmetic damage or insufficient size.
*Major Appliances – Refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, washer and dryer pedestals.
Problems With Your Order?
Damage Due to Shipping/Delivery, Missing Items, Shipping/Delivery Errors
If you receive an order that arrives damaged, incomplete or in need of replacement parts, contact Lowe’s customer care at 1-800-445-6937 within three days of receiving the item to report the error or damage.
Defective Items
Please call Lowe’s Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for general assistance. If the repair is covered by the manufacturer’s warranty, it will be repaired at no cost to you. For repairs not covered under the manufacturer’s warranty, repairs may be offered by the technician at the customer’s expense.
- For warranty information related to specific products or brands, please visit the specific manufacturer’s website. For Kobalt® tools, go to Lowes.com/kobaltguarantee.
Expanded Return Policy
Frequently Asked Questions
Miscellaneous
Gift Cards
Lost or stolen Lowe’s Gift Cards can only be replaced for the remaining balance by presenting the original receipt.
APO/FPO
Army Post Office and Fleet Post Office ship-to addresses aren’t eligible for no-charge pickup.
Exclusive Remedies
These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to, and may be limited by, applicable law, and you may have additional rights that vary from state to state.
Items Sold & Shipped by Third-Party Sellers
Merchandise sold and shipped by Third-Party Sellers is subject to the same guidelines as merchandise sold and shipped by Lowe’s.
